Terms of Service

Last updated: January 14, 2026

1. Agreement to Terms

By accessing and using OnlineOrderPro's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these Terms of Service, please do not use this service.

2. Description of Service

OnlineOrderPro provides restaurant online ordering at a fee of 99¢ per direct order; delivery, payment-processing, and optional-service charges may apply separately. Our service includes website ordering widgets, mobile applications, table booking systems, loyalty programs, and related features to help restaurants manage their online presence and orders.

3. Restaurant Responsibilities

As a restaurant using our service, you agree to:

  • Provide accurate information about your menu, prices, and availability
  • Maintain up-to-date business hours and contact information
  • Respond promptly to customer orders and inquiries
  • Comply with all applicable food safety and business regulations
  • Ensure the quality and safety of all food delivered to customers
  • Handle customer data in accordance with applicable privacy laws

4. Customer Responsibilities

As a customer using our service, you agree to:

  • Provide accurate delivery information and contact details
  • Be available to receive your order at the specified time and location
  • Pay for all orders placed through your account
  • Not use the service for any illegal or unauthorized purpose
  • Treat restaurant staff and delivery personnel with respect

5. Pricing and Payment

Our free service includes unlimited orders with no commission fees. Optional paid services are available:

  • Online/Credit Card Payment Service: $29 per month
  • Restaurant POS System: $49 per month, per location
  • Advanced Promo Marketing: $19 per month
  • Website Builder: $99 one-time payment
  • Turn Key Solution: $499 per month
  • Soft Opening/Grand Opening Launch: $199 one-time

All prices are subject to change with 30 days' notice. Monthly subscriptions automatically renew unless cancelled.

6. Cancellation and Refunds

Restaurants may cancel paid subscriptions at any time. Cancellations will take effect at the end of the current billing period. One-time payments are non-refundable except as required by law. Refunds for monthly services are provided on a case-by-case basis.

7. Intellectual Property

All content, features, and functionality of OnlineOrderPro, including but not limited to text, graphics, logos, and software, are the exclusive property of OnlineOrderPro and are protected by copyright, trademark, and other intellectual property laws.

8. User Content

Restaurants retain ownership of all content they upload (menu items, photos, descriptions). By uploading content, you grant OnlineOrderPro a license to use, display, and distribute this content as necessary to provide our services.

9. Limitation of Liability

OnlineOrderPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. Our total liability shall not exceed the amount paid by you to OnlineOrderPro in the 12 months preceding the claim.

10. Service Availability

While we strive to provide continuous service, we do not guarantee that our service will be uninterrupted or error-free. We reserve the right to suspend or terminate service for maintenance, updates, or other reasons.

11. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

13. Termination

We reserve the right to terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: Info@onlineorderpro.com